By Mike Lemay, Maison d’Herbes owner
2000-2016 | THE CONSTRUCTION BUSINESS
I was never very good at school, but I always had a great passion for people and customer service. I had the chance to work for a long time in the field of air conditioning in the residential sector and I learned to serve customers well for several years. For me, customer satisfaction has always been a part of my paycheck. Also, I learned for 2 decades to work with my hands and this will always serve me in order to carry out several small projects so that the Maison d’Herbes experience is always 10/10.
2017-2019 | SELLER OF WELLNESS PRODUCTS
Good friends of mine started an interesting project in 2017, LA FEUILLE VERTE. I was hired from the start to market natural health products made from hemp. I travelled across Quebec to position several products in pharmacy networks, organic grocery stores and health shops. I represented the company in several exhibitions and had a lot of fun doing it. During the 2019 holiday season, LA FEUILLE VERTE made the strategic choice to divest itself of the Maison d’Herbes, a coffee/health shop located in downtown Drummondville. I was in the right place at the right time and I had the opportunity to become my own boss by acquiring Maison d’Herbes.
2020 – 2021 | BUYING MAISON D’HERBES DURING THE PANDEMIC
I officially became the owner of the Maison d’Herbes on February 1, 2020, and 6 weeks later, the world was on pause. 2020 has been an eventful year, as I had to operate my first business under uncertainty. There were several sleepless nights because I always had to find the best strategies to move the business model forward. One day, a client asked me if my decorative plant was for sale. On the spot, I said no. A moment later, I changed my mind and accepted in exchange for $40. The lady left the shop with this very pretty plant in her hands and a smile on her lips.
Since the sale of my first plant in May 2020, I have sold more than 20,000 exotic plants to people from all over Quebec. The Drummondville store and the website maisondherbes.com have been able to reinvent themselves in times of pandemic. I am convinced that this brand will shine in the years to come. We are convinced that we have succeeded in building a unique customer experience because people travel from all over Quebec to visit the Maison d’Herbes.
2022 | THE CUSTOMER’s EXPERIENCE
The signals indicate that we will learn to live with the virus. We have therefore set up a business model adapted accordingly to the Maison d’Herbes. I am now surrounded by a team of enthusiasts who contribute to making the company a success story. We developed an ecosystem including different partners and collaborators in order to be able to offer quality products at competitive prices. Our coffees, our sandwiches, our teas and all our natural health products are a guarantee of quality. Whether in the physical store or on the digital store, you have been more than 5000 people to give a 5-star review in recent years and this is a great source of motivation for me.
From spring 2022, the customer experience will be improved once again with the offer of alcoholic beverages as well as home delivery service.
Our exclusive products are made from hemp grown here, in Quebec, by local people.