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Shipping, returns and customer service

How can I choose the delivery method for my order?

Currently, the procedure to request an alternative delivery method is to add a note in the Order Notes section on the checkout page (Checkout Details).

Steps to follow:

You must specify your preferred delivery method and any delivery instructions in the Order Notes section:

  • Nationex: doorstep delivery with photo proof, no signature required (SNR).
  • Nationex: delivery with signature required.
  • Canada Post: standard delivery to the recipient’s mailbox.
  • Canada Post: delivery to the recipient’s post office.

Notify Customer Service:

We also recommend following up with our customer service team at our contact form to ensure your request is properly processed and that your delivery instructions are fully respected during shipment.

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