Help center
Answers to the questions we are asked most often. If yours is not here, our team is available Monday to Friday.
Products133 questions
Animals (24)
- Are the hemp collars and leashes suitable for pets with skin sensitivity?
- Can I use the Crocx Balm for Dog’s Paw daily?
- Can I use the Crocx Deluxe Shampoo to treat my pet’s skin problems?
- Can I use the Pro Series Crocx Hairball Relief Paste preventively?
- Can the Hairball Relief Paste be used on kittens?
- Can the Maison d'Herbes Supplement for pets be combined with other dietary supplements?
- Do your Crocx Vitality Cookies contain peanuts?
- How can Crocx Hairball Relief Paste help my pet?
- How can the Paw Balm help my pet?
- How do I care for and clean Maison d'Herbes accessories?
- How does the Maison d'Herbes Balm for Dog’s Paw pads in winter?
- How long before I see results with the Maison d'Herbes Supplement for pets ?
- How much Crocx Hairball Relief Paste should I give my pet daily?
- How should I store the Supplement for pets Maison d'Herbes once opened?
- Is the Maison d'Herbes Nutritional Supplement for pets suitable for both dogs and cats?
- My pet has dietary restrictions. Does the Maison d'Herbes Nutritional Supplement contain any allergens?
- My pet is picky with food. How can I give the Crocx Pro Premium Oil Nutritional Supplement?
- My pet keeps licking their nose after applying the Crocx Pro Muzzle Balm. Is this dangerous?
- What are the main benefits of the Crocx Pro Premium Oil Nutritional Supplement for my pet?
- What is the length and width of the hemp leash?
- What sizes are the Crocx collars available in?
- When should I apply the Crocx Pro Muzzle Balm?
- Why is the Maison d'Herbes Supplement for pets is more expensive than Maison d'Herbes Hemp Oil?
- Why should I choose Crocx products for my pet?
Skin Care (78)
- Are the Maison d'Herbes brand products non-comedogenic?
- Are the Maison d'Herbes brand products vegan?
- Are the Maison d'Herbes products available in other stores?
- Are the Maison d'Herbes products from Quebec?
- Are the Maison d'Herbes products made in Quebec by CHANV?
- Are there any precautions to take when using bath bombs?
- Can I apply the Face & Body Concentrate Maison d'Herbes in my ear if I have eczema there?
- Can I apply the Face Cream on my baby's face?
- Can I apply the muscle cream Maison d'Herbes multiple times a day?
- Can I keep the Maison d'Herbes products in the refrigerator to preserve them longer?
- Can I use a bath bomb in a jacuzzi or hot tub?
- Can I use the Body and Face Soap to wash my hair?
- Can I use the Maison d'Herbes Eczema Cream for my newborn baby?
- Can I use the Maison d'Herbes range of products during the breastfeeding phase?
- Can the Face & Body Concentrate Maison d'Herbes be applied to the face?
- Can the Face Cream Maison d'Herbes be applied Maison d'Herbes around the eyes?
- Can the Maison d'Herbes Muscle Cream be stored in the refrigerator?
- Can the Maison d'Herbes Muscle Cream relieve heavy legs?
- Can the Maison d'Herbes Shampoo help prevent hair loss?
- Can the Scalp Serum be used for white or very pale hair?
- Do the Maison d'Herbes range of products contain alcohol?
- Do the skin care Maison d'Herbes products contain gluten?
- Do the skin care Maison d'Herbes range of products contain fragrances?
- Do you have a moisturizing product for the body?
- Do you have a product that can help with acne?
- Do you have a product that can help with cold sores?
- Do you have a product that can help with melasma?
- Do you have a product to help prevent stretch marks during pregnancy?
- Do you have refill stations for your Hand Soap ?
- Do you still have the Restorative Cream for Dry Skin ?
- Do you still offer the Hemp Ointment ?
- Does the Maison d'Herbes Shampoo suit oily hair?
- Does the Scalp Serum Maison d'Herbes help prevent hair loss?
- Does your Shampoo help prevent dandruff?
- For very dry hair with dandruff, should I use the Hair Strengthening Serum or the Intensive Care Oil?
- How long can I keep the Body and Face Soap Maison d'Herbes?
- How often should I use Facial Scrub Maison d'Herbes ?
- How to apply the Hair Serum Maison d'Herbes ?
- How to use the body Oil Maison d'Herbes ?
- How to use the Maison d'Herbes Deodorant to improve its effectiveness?
- I am allergic to lavender. Do your skincare products contain it?
- I am pregnant. Can I use the Maison d'Herbes range of products?
- I have a shea butter allergy. Do your products contain it?
- I have arthritis. Do you have a product that can relieve this type of pain?
- I have scalp psoriasis. Wich product could suit me and how to use them?
- I have very dry skin on my hands. Which product do you recommend?
- I’m looking for the Bath and Massage Chanv Oil. Do you still carry this product?
- I’m looking for the Muscle Cream. Is this product still available?
- I’m looking for the Radiance Serum Chanv. Do you still carry this product?
- I’m looking for the Sensitive Skin Cream. Is this product still available?
- Is Anti-Aging Serum suitable for oily or acne-prone skin?
- Is cold-pressed hemp oil a dry oil?
- Is Extreme Dry Skin Care 330 by Chanv suitable for very dry skin?
- Is it normal to feel a slight burning sensation when applying the Eczema Cream?
- Is the 330 Shampoo suitable for dyed hair?
- Is the Body and Face Soap biodegradable?
- Is the Body and Face Soap suitable for oily skin?
- Is the Chanv Body and Face Soap irritating to the eyes?
- Is the colloidal oatmeal in the 330 Eczema Cream organic?
- Is the Maison d'Herbes Sensitive Skin Cream photosensitizing?
- Is your muscle cream Maison d'Herbes recommended for children?
- My baby has eczema. What product can you recommend?
- We use the Face & Body Concentrate/ Ointment to help with psoriasis/eczema. Would the Eczema Cream be more effective?
- What do you suggest for rosacea or couperose?
- What is the difference between Maison d'Herbes and 330 products?
- What is the difference between the Face Serum and the Anti-Aging Serum ?
- What is the difference between the Hand Cream and the Extreme dry skin care Maison d'Herbes?
- What is the shelf life of Chanv Muscle Creams?
- What is the shelf life of the bath bombs?
- What is the shelf life of the skincare Maison d'Herbes products?
- Where does the arnica mexicana in the Muscle Cream come from?
- Where does the colloidal oatmeal in the Eczema Cream Maison d'Herbes come from and what is the process to obtain it?
- Why does the Body and Face Soap contain palm oil and where does it come from?
- Why does the Body and Face Soap Maison d'Herbes contain glycerin?
- Why does the Maison d'Herbes Deodorant contain phenoxyethanol?
- Why does the muscle cream have a peculiar smell compared to other Maison d'Herbes products with a subtler fragrance?
- Why is it better to apply Body oil Maison d'Herbes on slightly damp skin?
- Why was the name of the Anti-Aging Serum changed for Face serum Maison d'Herbes?
Food (31)
- Are your Food category products distributed in stores?
- Is Maison d’Herbes Hemp Protein fermented?
- What is the difference between food-grade hemp oil and hemp oil intended for skin care?
- Where can I find the expiration date and lot number on Maison d’Herbes food products?
- How can adding hemp to your diet contribute to a balanced lifestyle?
- Why is hemp protein considered a complete protein?
- What types of recipes can I make with hemp flour?
- Are your food products safe for children?
- What is the shelf life of your food products?
- Are your food products Kosher?
- How can I incorporate Natural Plant Protein into my daily recipes?
- What is the difference between hemp hearts and hemp flakes?
- Are your food products Halal?
- What are the nutritional benefits of hemp hearts and hemp chunks?
- Is hemp flour gluten-free?
- What is the difference between Hemp flour and Nature plant protein?
- How can I substitute hemp flour in baking recipes?
- Can I mix Natural plant protein with other types of protein?
- Is hemp protein suitable for people on a vegan diet?
- How can I use hemp protein in smoothies and other recipes?
- Are hemp hearts safe for people with nut allergies?
- What is the difference between hemp hearts and hemp chunks?
- How can I incorporate hemp hearts into everyday meals?
- What is the best way to consume hemp oil?
- Can hemp oil be heated for cooking?
- How do I use hemp protein in my recipes?
- Can I freeze Natural Plant Protein ?
- Do the Bon Vivant products contain gluten?
- How to store the Bon Vivant Hemp Hearts and Hemp Chunks?
- How to use the Bon Vivant food-grade hemp oil?
- How long can the Bon Vivant Hemp Oil be kept?
Shipping, returns and customer service30 questions
Customer Service (14)
- An item is missing from my order. What should I do to receive the missing product?
- Can I add items to an existing order?
- Can I cancel my order?
- I forgot to apply my promo code, and I have already completed the payment for my order. Can I get a refund equivalent to my discount code?
- I haven’t received my order confirmation email or tracking number yet. Can you tell me what’s happening with my order?
- What should I do if I opened a non-expired product that appears to be defective?
- Which extension should I dial for information or after-sales assistance regarding an online order from maisondherbes.com?
- I received my order but never got a confirmation with a tracking number. Why?
- My order shows as delivered by Nationex but I did not receive it. What should I do?
- I received my order, and a product was broken. Can you send me another product?
- I placed an order this morning and noticed new discounts this afternoon. Can I get the discount?
- Why were some products at a different price last time I ordered?
- Is it possible to send my package to an address other than my home address?
- I am not satisfied with my purchase. Can I get a refund?
Shipping (15)
- Do you deliver to provinces outside of Quebec?
- Do you ship to Europe?
- Do you ship to the Far North or remote regions (e.g. Anticosti Island, Îles-de-la-Madeleine, etc.)?
- How can I choose the delivery method for my order?
- How can I monitor my delivery?
- How does my tracking number work?
- Is it possible to use a delivery company other than Canada Post ?
- Untitled
- What are the delivery costs and times?
- What are the delivery times?
- What delivery options are available for residential orders?
- What do you do to protect packages during cold periods?
- What happens if I am not home to accept the delivery?
- What is the minimum order for free shipping?
- What is the standard shipping method for Maison d'Herbes orders?
General27 questions
FAQ (14)
- Are dogs allowed on the terrace of your new outdoor Maison d’Herbes store?
- Can I cross the border with a Chanv or Maison d'Herbes product?
- Do you offer bulk or wholesale formats?
- How can I receive special offers?
- How do I subscribe to the Maison d’Herbes newsletter?
- How long are the current discounts valid?
- I would like to try your products before buying. How can I get samples to try them out?
- One of the products I usually order is currently backorder. Do you know when it will be available again?
- What payment methods are available online and in-store?
- Where are you located geographically?
- Where can I find the English version of the website?
- Where is Maison d’Herbes head office located?
- Which Maison d'Herbes products are available at external retail locations?
- Why are your products often on promotion?
Migration chanv.com to Maison d’Herbes (Support) (13)
- Are payments on Maison d’Herbes secure?
- Are the Chanv products going to change?
- Can I combine my loyalty points code with other promo codes?
- Can I still make a return or exchange for a purchase made on Chanv.com?
- Didn't you sell the Maison d’Herbes store in the past?
- I had loyalty points on chanv.com. How do I get my points?
- Is maisondherbes.com an official Chanv website?
- What is maisondherbes.com?
- Why can I no longer buy Chanv products on chanv.com?
- Why not just transfer my subscription?
- Will Chanv keep its own identity?
- Will I continue to receive Chanv newsletters?
- Will I find the same delivery and payment options?
Orders and Invoices25 questions
Promo Code (12)
- Are the discounts on the site the same as those in-store?
- Can I use multiple promo codes on a single order?
- Can I use my promo code even if the products are already discounted?
- Can I use my promo code/discount at your outised store?
- How can I change the address on my account?
- How can I get a promo code?
- How do gift cards work?
- I applied my promo code and my order is over $70 before taxes. Is it normal that I still have to pay for shipping?
- I forgot to apply my promo code when placing my order. Can I get an adjustment?
- Launch Promotion: How Can I Receive the Free Lavender Candle with My Order?
- My promo code isn't working. What should I do?
- What is a promo code?
Orders (13)
- Where can I apply my payment?
- Why does the “LFV” prefix appear on my transaction statement instead of Maison d’Herbes?
- Why is my prepaid credit card declined when I try to complete my order?
- I can't easily place an order. Can I order by phone?
- How do I add an item to my cart on maisondherbes.com?
- I’m unable to complete my order. What should I do?
- How do I remove items from my cart?
- How do I remove items from my cart?
- I made a mistake in the address on my order. Can I change the shipping or billing address?
- I can’t pay with PayPal. What should I do?
- Can I pick up my order at your outdoor Maison d’Herbes store?
- I don't have a credit card. Is there an alternative for ordering online?
- I would like to add a note to the recipient of my order. Do you offer this service?
My Account20 questions
How to use (20)
- Can I link multiple Chanv accounts to my online profile?
- Can I save multiple shipping addresses in my Maison d'Herbes account?
- Does my account securely store my payment information?
- How can I change the email address linked with my Maison d'Herbes account?
- How can I contact customer service through my account if I have an issue or question related to it?
- How can I create an account on maisondherbes.com?
- How can I delete my Chanv account?
- How can I log in to my existing account?
- How can I unsubscribe from the newsletter?
- How can I update my Maison d’Herbes account information?
- How can I update my privacy preferences in my account?
- How can I view my order history?
- How do I change the email address associated with my Maison d'Herbes account?
- How do I join the waitlist for an out-of-stock product?
- How do I log out of my account on your website?
- How do I log out of my Maison d'Herbes account?
- I forgot my password. What should I do?
- I recently placed an order, but it does not appear in my order history. Why?
- I’m not receiving any email when using the “Forgot Password” feature. What should I do?
- What are the benefits of having a Maison d’Herbes account?
Still stuck?
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