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Why is my prepaid credit card declined when I try to complete my order?

For security and compliance reasons, certain transactions made with prepaid cards may be automatically declined on maisondherbes.com.

In addition, some prepaid cards, such as Visa Vanilla cards, may occasionally be declined during online payments.

This may be due to several factors, including:

  • The card has not been activated

  • The card has not been registered online with a valid billing address

  • Insufficient funds to cover the total amount, including any potential authorization fees

  • Security restrictions applied to prepaid cards

We therefore recommend using one of the following payment methods whenever possible:

  • A standard credit card

  • A debit card with credit function

  • PayPal

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